Child safety standards
meeuu has zero tolerance for child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). meeuu is only for adults aged 18 and over. These are the standards we hold ourselves and our users to.
Adults only
- Everyone gives their date of birth when signing up, and anyone under 18 is refused.
- Hosts, the people paid to take calls, must pass an in-app face check that confirms a live person and estimates their age before they can take calls. Anyone estimated to be under 18 is rejected.
- Our community rules forbid anyone under 18 appearing on camera, and forbid all sexual content.
Reporting in the app
Anyone can report another user in one tap from a video call, a chat or a profile, choosing "Underage" or another reason. Reports go straight to our moderation team, and "Underage" reports are flagged for priority review. Users can also block someone immediately, which ends any call between them.
What we do
- We review reports promptly. Accounts involved in CSAE are permanently removed.
- An account that receives reports from several different people is paused automatically until we review it.
- Where we become aware of CSAM or a child at risk, we preserve relevant information and report it to the appropriate authorities, including the South African Police Service and, where relevant, the National Center for Missing & Exploited Children (NCMEC), as required by law.
- We cooperate with law enforcement requests related to child safety.
Contact
Our designated child safety contact can be reached at hello@meeuu.app (subject: "Child safety"). If a child is in immediate danger, contact your local police first. In South Africa, call 10111 or Childline on 116.