Privacy policy
This policy explains what personal information the meeuu app and website collect, why, who we share it with, and the choices and rights you have. meeuu is for adults (18+) only.
1. Who we are
meeuu is operated by [Company name] (registration number [number]), [physical address], South Africa ("meeuu", "we", "us"). We are the responsible party for your personal information under the Protection of Personal Information Act, 2013 (POPIA). Our Information Officer is [name], reachable at hello@meeuu.app.
2. What we collect
| Information | Examples | Why |
|---|---|---|
| Account | Email address; sign-in codes are sent to it | To create your account and sign you in |
| Profile | First name, date of birth, gender, country, languages, photos, "About me" | To show your profile and confirm you're 18+ |
| Face check (hosts only) | A short video selfie taken in the app | To confirm you're a real person and estimate your age. See section 3. |
| Messages and activity | Chat messages, gifts, call history (who, when, how long), whether you're online | To provide chat and calls, bill correctly and keep the service safe |
| Video calls | Live audio and video | Streamed between the two people in the call. We don't record calls. |
| Purchases | Which credit pack you bought and the Google Play order number | To add your credits and handle refunds. Google processes payment, and we never see your card details. |
| Host payouts | Your USDC wallet address (BNB Smart Chain) or PayPal email, and optionally the name on your PayPal account | To pay out a host's earnings |
| Safety | Reports you make or receive, people you block, moderation decisions | To investigate reports and protect users |
| Device | Push notification token, app version, crash reports | To send call and message notifications and fix problems |
Our website (meeuu.app) uses Google's advertising tag to measure how well our own ads work, for example how many visitors came from an ad. It doesn't see anything you do inside the app. We don't sell personal information, and we don't collect your location.
3. The face check (hosts)
Before a host can take calls, the app takes a short video selfie. Amazon Web Services (AWS) Rekognition checks that a real, live person is present and estimates an age range. We keep only the result: whether the check passed, a confidence score, the estimated age range and, as a signal for our moderators only, an appearance-based estimate of gender. We don't keep the video, photos from it, or any facial template. Face data is special personal information under POPIA, and you give your consent by starting the check. You can choose not to do the check, but you then can't earn as a host.
4. Who we share information with
We use these service providers ("operators") to run meeuu. Each may only use your information to provide its service to us:
| Provider | What for | Where |
|---|---|---|
| Supabase | Database, sign-in, photo storage | European Union (Germany) |
| Railway | Our servers | European Union |
| LiveKit | Live video call delivery (not recorded) | Global network |
| Amazon Web Services | The host face check | European Union (Ireland) |
| Google (Play, Firebase) | Payments, push notifications, crash reports | Global |
| Our email provider | Sending sign-in codes | [provider and region] |
| PayPal | Paying hosts who choose PayPal | Worldwide |
| BNB Smart Chain (public blockchain) | Paying hosts who choose USDC. Blockchain transfers are public: the wallet address and amount can be seen by anyone, but not your name | Public network |
Other people in the app see your profile (name, age, country, languages, photos, "About me") and anything you send them. Hosts never see a member's balance or spending. We may also share information if the law requires it, to protect someone's safety (for example reporting child sexual abuse material to the authorities), or as part of a sale or reorganisation of our business.
5. Transfers outside South Africa
Our providers store and process information outside South Africa, mainly in the European Union. We use providers bound by data protection laws and agreements that give a level of protection substantially similar to POPIA.
6. How long we keep it
- Your account and profile: until you delete your account.
- Messages: until you delete your account. Copies in the other person's chat history may remain visible to them.
- Purchase, earnings and payout records: kept for as long as tax and financial laws require (generally 5 years), even after you delete your account.
- Safety records (reports, blocks, suspensions, face-check results): kept for up to 2 years after an account is closed, to prevent repeat abuse.
7. Your rights
You can ask to see the personal information we hold about you, ask us to correct or delete it, or object to how we use it. Most of your profile can be edited in the app under Me → Edit profile. To delete your account, see Delete your account. To make any other request, email hello@meeuu.app from the address on your account. You can also complain to South Africa's Information Regulator (inforegulator.org.za).
8. Security
Information is encrypted in transit. Access is limited to staff who need it, and staff tools require two-step sign-in, with every staff action logged. No system is perfectly secure: if a breach affects you, we'll tell you and the Information Regulator as POPIA requires.
9. Children
meeuu is only for people aged 18 or older. We remove accounts we believe belong to anyone younger. See our child safety standards.
10. Changes
If we change this policy in a meaningful way, we'll tell you in the app before the change takes effect.
11. Contact
Email hello@meeuu.app.